
This course is designed to equip you with the knowledge, skills and essential tools and techniques to effectively manage difficult conversations with courage and confidence. You will learn how to overcome barriers and how to become more assertive in your approach. By mastering these skills and techniques, you will be more equipped to enhance your ability to communicate clearly, handle challenging situations, and build more productive relationships.
The course will include:
- The importance of confident and courageous communication.
- Identifying and overcoming barriers to difficult conversations.
- Techniques for delivering challenging conversations effectively.
- Understanding the impact of avoiding difficult conversations.
- Practical application of key coaching models to support courageous communication.
- Introduction of tools to enhance assertiveness.
- Adapting communication styles to different personalities for more effective conversations.
By the end of the session, you will:
- Feel more confident, brave, and better equipped to tackle difficult conversations
- Have a range of resources and tools to support your development going forward
- Have a greater appreciation of the pros and cons of tackling difficult conversations
- Leave equipped with models and tools to support assertive and confident communication