Improving Customer Relationships

16 Mar
  • 16th March 2018
    9:30 am - 5:00 pm
Shropshire Chamber of Commerce

Customer Service Q. Would you like to improve your client relationships? Q. Would you like your customer service team members to be more engaged? Q. Would you like your customers to have a better experience? Q. Do you know what your customers truly think about your organisation? The Shropshire Chamber of Commerce has developed three […]

Customer Service

Q. Would you like to improve your client relationships?
Q. Would you like your customer service team members to be more engaged?
Q. Would you like your customers to have a better experience?
Q. Do you know what your customers truly think about your organisation?

The Shropshire Chamber of Commerce has developed three One Day training courses aimed specifically at helping its members develop their Customer Service teams, so they can compete in an ever changing business world.

Each One Day Course is a standalone session or can be completed as personal development programme.

Topics for each of the days are as follows;

Day One: Winning your Customers’ Hearts and Minds

” Inbound/outbound telephone calling
” Disagreeing agreeably
” Representing your brand as best as possible
” Effective first impressions

Day Two: Improving Customer Relationships

” Complaint resolution
” Managing Customer expectations
” Developing Customer loyalty
” Cross and upsell

Day Three: Customer Service Team Development

” Coaching a Customer Service Team
” Team development
” Customer Service strategy
” Winning referrals