Telephone Technique & Complaint Handling

30 Nov
  30th November 2021
  9:30am to 4:30pm
  Shropshire Chamber of Commerce

The telephone – an asset or a liability. Used well it can deliver great costumer service. Used badly it can make things worse.  Are you good in the phone? Communication in general.  What matters to the person on the other end of the line? How to build rapport.  Different types of caller.  Best practice.  A […]

The telephone – an asset or a liability. Used well it can deliver great costumer service. Used badly it can make things worse. 

Are you good in the phone?

Communication in general. 

What matters to the person on the other end of the line?

How to build rapport. 

Different types of caller. 

Best practice. 

A warm welcome. 

Phrases that pay. 

Transferring calls. 

Taking messages. 

What to do when you don’t know what to do.