Delegates will examine different approaches to building a rapport with prospective customers in different business circumstances.
There will be an opportunity to learn useful ways of ascertaining the needs of the customer and confirming that the need has been established.
They will learn how to confirm the commitment on the part of the customer for their product or service and then how to ensure the customer has all the necessary information to make an informed decision.
The agreed solution and implementation put simply is the closing of the sale and establishment of the customers agreement to buy,
Delegates will have the opportunity to try new techniques for themselves in the form of role play.