Winning your Customer’s Hearts and Minds

24 Apr
  24th April 2019
  9:30am to 4:30pm
  Shropshire Chamber of Commerce

Customer Service
Q. Would you like to improve your client relationships?
Q. Would you like your customer service team members to be more engaged?
Q. Would you like your customers to have a better experience?
Q. Do you know what your customers truly think about your organisation?

Topics covered;

  • Inbound/outbound telephone calling
  • Disagreeing agreeably
  • Representing your brand as best as possible
  • Effective first impressions