Compliments Policy
Shropshire Chamber of Commerce is committed to providing the highest levels of care to all of our customers. We are always happy to hear from our customers who would like to share positive feedback on their experience with the Chamber of Commerce.
Should you wish to share a compliment with the Chamber of Commerce, please email This email address is being protected from spambots. You need JavaScript enabled to view it. detailing your feedback.
Complaints Policy
Shropshire Chamber of Commerce is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our services then please let us know as soon as possible. This will help us to continually improve our service to you.
What to do if you have a complaint:
Written complaints may be sent to Shropshire Chamber at Trevithick House, Stafford Park 4, Telford, TF3 3BA or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..
Verbal complaints may be made by phone to 01952 208200 or in person to any of Shropshire Chamber’s staff or the Chamber President at Shropshire Chamber at Trevithick House, Stafford Park 4, Telford, TF3 3BA or at any of our events.
Our complaints procedure:
Complaints can be made by letter or email. We will acknowledge receipt of your complaint, in writing, within three working days.
We take all complaints seriously and aim to address your concerns thoroughly, promptly, and politely.
Your complaint will be passed to the relevant Line Manager, with a copy to the person concerned The Line Manager will undertake a full investigation surrounding your concerns, including speaking to all relevant parties necessary.
We will respond to your complaint within 5 working days. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved.
Any correspondence will be treated in confidence. An exception will be made in the event that a third party is implicated by your complaint, and we need to discuss the details of your issue with them in order to reach a satisfactory conclusion.
We aim to resolve all customer complaints as quickly as possible. The length of time will depend on the issues involved. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved.
Compliments & Complaints Policy updated 25 August 2023.
