Customer Service Excellence 22nd November 2022

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Event Date:	22nd November 2022
Event Time:	9:30am to 4:30pm
Event Location:	Shropshire Chamber of Commerce Trevithick House, Stafford Park 4, Telford, Shropshire, TF3 3BA
Ticket Prices:	Members: £160.00 / Non Members: £260.00 (Ticket Prices Ex VAT)
	Did you know you can get the first place on this event free if you are an All Inclusive member?

The key elements of exceptional and consistent customer service and how to manage expectation. For those already working in a Customer facing role who would benefit from additional support to improve efficiency, consistency and the handling of difficult customers. This course can also benefit those new to the field who need a solid and detailed understanding of customer service and the core competencies required to deliver on and exceed expectation.

Understanding the Role of a Customer Service Professional

· Your perspective, The Client Perspective, The Business Perspective

· Know your Customer

· Common issues and how to handle them quickly and efficiently

· Working within your remit and managing expectation

· Escalation and knowing when to ask for help

Communication Techniques and Best Practice

Effective Communication – Styles and Techniques

· Active listening techniques

· Being the solution not the problem

Maintaining Consistency and Professionalism

· Troubleshooting – What happens when it all goes wrong?

· Handling difficult people and overcoming conflict

· Following up in writing and knowing which language to use

· Delivering bad news

This course is delivered by Heather Noble from Salt Solutions - if you wish to find out more please CLICK HERE

This training course is open to members and non-members however if you are a member then this course could be part of your membership level for more information please contact Hollie on 01952 208200