Managing Difficult Conversations Training Course 11th June 2026

The course is full of activities, discussion and reflection. You will focus on your communication strengths and approaches, and any considerations for your ongoing development when managing challenging conversations. Participants will experience a range of different activities throughout the day to develop communication skills, enhance self-awareness and self-reflection, inspiring individuals to communicate with confidence and effectiveness.

This course is aimed at leaders and managers at any level of your organisation, whether you are a business owner, senior leader, middle manager or recognised as future leadership talent. However, as difficult conversations exist in any role type, you do not have to be a leader to benefit from this course. 

Throughout the session you will cover the core key skills:

• Awareness of self 
• Impact of self on others
• Communication and interpersonal skills and preferences 
• Managing difficult conversations with courage and confidence
• Assertive communication
• Emotional awareness and emotional regulation
• Resilience and mindset
• Adaptability
• Biases and perspectives
• Coaching styles of conversation
• Active listening
• Managing self-reflection

By the end of the session, you will be able to:

• Articulate what courageous, confident and assertive communication looks like when handling difficult conversations
• Have a greater awareness of your communication styles, behaviours, biases, triggers and preferences, and the impact these can have on yourself and others
• Understand the importance of assertive and respectful communication approaches when managing difficult situations and conversations
• Feel more confident, brave and better equipped to tackle difficult conversations constructively and professionally
• Have a greater appreciation of the pros and cons of addressing difficult conversations and behaviours with individuals and teams, including the value of a coaching approach to communication
• Leave equipped with practical models, tools and reflective techniques to support ongoing development in assertive and confident communication with individuals and teams

This course will be delivered by Julie Bricknall from Inspired Mindset Ltd. Julie is an experienced and accredited coach, facilitator and leadership development specialist who is regularly described by delegates as engaging, compassionate, thought-provoking and highly impactful in her facilitation style.